A Comprehensive Guide to Streamlining Communication with 8x8 X Series solutions.
The business landscape demands effective communication strategies are essential for success. Companies face an evolving environment where streamlined processes, enhanced service delivery, and customer satisfaction are key drivers for growth. 8×8’s X Series offers comprehensive business communication solutions designed to address these challenges, ensuring businesses can thrive in diverse circumstances.
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X2: The Knowledge Worker Plan
The X2 plan integrates voice, messaging, and meetings into a single, seamless platform, making it ideal for knowledge workers. This unified approach enhances productivity and collaboration by allowing employees to communicate effectively from any location. The X2 plan includes unlimited voice calling to 14 countries, supporting international communications. HD video and audio conferencing for up to 500 active participants facilitates large meetings, while SMS, MMS, and team chat streamline internal communications. Microsoft Teams integration further enhances collaboration capabilities, allowing for seamless communication across various platforms.
X4: The Supervisor and Administrator Plan
Tailored for supervisors and administrators, the X4 plan equips leaders with tools to optimize productivity and service quality. Unlimited voice calling to 48 countries facilitates global communication, and HD video and audio conferencing for up to 500 active participants supports large-scale meetings. The plan also includes 8×8 Frontdesk for receptionists and operators, enabling efficient call management, while Supervisor analytics provide insights to enhance employee performance. Additionally, the Monitor, Whisper, and Barge feature allows supervisors to manage calls directly, ensuring consistent service quality.
X6: The Voice-Focused Contact Centre Agent Plan
Designed for voice-focused contact centre agents, the X6 plan offers robust telephony capabilities and seamless CRM integration. Skills-based routing, IVR, and call recording ensure efficient call handling and comprehensive CRM integration. Reporting and analytics allow for data-driven decision-making, while CX journey mapping provides insights into customer interactions. The plan also offers the flexibility to choose from metered or unmetered call bundles, catering to different needs.
X7: The Multichannel Contact Centre Plan
The X7 plan is ideal for multichannel contact centres, providing agents and managers with comprehensive functionality. Omni-channel support for social media, chat, email, SMS, and video enables diverse interactions, while co-browsing facilitates direct support for customers. Skills-based routing, IVR, and call recording ensure efficient communication, and reporting and analytics, including CX journey mapping, allow for thorough analysis. Additionally, the plan offers metered or unmetered call bundles, providing flexibility in managing call costs.
X8: The Advanced Contact Centre Plan
The X8 plan offers a comprehensive suite of telephony, multichannel functionality, and CRM integration, alongside advanced features. Omni-channel support for social media, chat, email, SMS, and video ensures comprehensive communication. Quality Management ensures high service standards, while interaction analytics provide detailed insights for continuous improvement. Speech and text analytics allow for comprehensive analysis of interactions, and the plan offers metered or unmetered call bundles, providing flexibility to manage costs effectively.
Discover the 8x8 X Series in Action and Book Your Free Demo Today
The 8×8 X Series provides comprehensive communication solutions, ranging from X2 to X8, each tailored to specific needs and business models. These solutions streamline processes, enhance service quality, and improve customer interactions, ensuring companies can meet and exceed their objectives. As your business grows, the X Series offers the flexibility to adapt and evolve, ensuring continued success in an ever-changing landscape.
To discover how the 8×8 X Series can help your business thrive, we’re offering a free demonstration of all our solutions. Experience firsthand how 8×8 can support your business every step of the way, from enhancing communication to driving long-term success.
