Communications Support

Communications Support

COMMUNICATION SUPPORT

24/7/365 professionalism

Based on the industry leading Broadsoft cloud architecture, our communications platform is recognised by our clients as one of the most reliable cloud services available.

99.999% SERVICE CONTINUITY

Resilient structure

The platform offers an unrivalled 99.999% availability allowing our customers to enjoy service continuity that is second to none, all thanks to our resilient structure and key relationships with Broadsoft and other technology partners.

However, for those 0.001% instances where a customer needs support with their communications we have a team of highly experienced London-based customer service agents available 24/7/365 to help at the end of the line with any issues a customer may have.

INTIMATE KNOWLEDGE AND EXPERTISE

Issue resolution

Being at the forefront of unified communications and telephony our technical engineers and support staff have intimate knowledge and expertise across our platform, this means issues are identified and rectified quickly and efficiently with most reported issues fixed in less than 2 hours.

Our team are continually vigilant and constantly monitor both the availability and the quality of service of our hosted platform to ensure that not only do we resolve all issues, but all issues are dealt with the highest levels of customer service interaction.

Our aim is to stand apart from other suppliers by providing the best service our customers deserve that suit their specific needs. This means from the very outset, we take the time to understand individual customers’ unique communications needs so we can produce the highest quality hosted solutions that deliver your organisation value and supports your growth.

Learn more about how 1Connect can help you and your business growth